Shipping Information

Processing Times

We work hard to ensure fast and efficient delivery for all orders.

• Orders placed before 12pm (Monday–Friday):
  Dispatched the same business day.
  
  
• Orders placed after 12pm (Monday–Friday):
  Dispatched within 1–2 business days.

Weekends and UK public holidays are not counted as business days.
Once your order has been dispatched, you will receive a confirmation email with tracking details to follow, where applicable.

Shipping Regions

Basil Bush Limited ships within Great Britain and Northern Ireland only.
We do not offer international delivery at this time.
We ship to all areas of Great Britain and Northern Ireland with no regional exclusions.

Shipping Methods & Delivery Estimates

Typical delivery options include:

• Free Delivery: 2–4 business days
• Next Day Delivery: 1–2 business days
• Next Day (AM) Delivery: 1-2 business days, delivery by 12pm.
• Next Day (Saturday): 1-2 business days, delivery on Saturday.

Some of our heavier items (over 30kg) may be shipped via an alternative courier.
If this applies to your order:

• You will be notified at the time of purchase, and
• Tracking information will be provided separately once dispatched.

All orders are shipped in discreet packaging to protect your privacy.

Shipping Rates

Shipping costs are automatically calculated at checkout based on your order value and chosen delivery method.

• Free Delivery: We offer FREE DELIVERY to Great Britain and Northern Ireland on orders over £35.
• Next Day Delivery: £4.99
• Next Day (AM) Delivery: £7.49
• Next Day (Saturday) Delivery: £9.99

Order Tracking

Once dispatched, you will receive an email containing tracking information, if applicable.
Please allow the carrier up to 24 hours to update tracking statuses.
If you haven’t received tracking after your expected dispatch time, please contact us at:
customerservice@basilbush.co.uk

Incorrect or Incomplete Addresses

Customers are responsible for ensuring the shipping address provided at checkout is accurate.
Orders returned due to incorrect or incomplete addresses may require an additional shipping fee to resend.

Lost, Delayed, or Stolen Packages

 While we do everything we can to ensure smooth delivery, Basil Bush Limited is not responsible for:

• Delays caused by the shipping carrier
• Lost packages after confirmed delivery
• Stolen parcels

If your parcel is shown as delivered but cannot be located, we recommend checking with neighbours and contacting the carrier directly to open an investigation. We will assist where possible, but replacements or refunds are handled case-by-case.

Damaged Items

If your parcel arrives damaged, please contact us within 48 hours of delivery.
Email customerservice@basilbush.co.uk with photos of the damage and packaging.
We will arrange a replacement or refund depending on item availability.

Changes or Cancellations

Once an order has been processed or dispatched, we may not be able to change or cancel it.

If you need to request a modification, contact us immediately:
Email: customerservice@basilbush.co.uk
Phone: +44 238 202 7934

We will do our best to assist.

Discreet Packaging

All orders from Basil Bush Limited are shipped using discreet packaging with no external branding or product details visible.

Your privacy is important to us.

Contact Information

 If you have any shipping questions or need support, you can reach us at:

Basil Bush Limited
Unit 6 Riverside Business Park
Lyon Road
London
SW19 2RL

Email: customerservice@basilbush.co.uk
Phone: +44 238 202 7934
Website: www.basilbush.co.uk